Policies & Guidelines

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Bank Transfers
• Cash (in-person payments only)
• PayPal

Payment Schedule

For course packages:

• A 25% deposit is required to secure your booking
• The remaining balance must be paid before the first lesson
• Payment plans are available upon request (subject to approval)

Refund Policy

Our refund policy is as follows:

• Cancellations made 7+ days before the first scheduled lesson: Full refund minus a $50 administrative fee
• Cancellations made 3-6 days before the first scheduled lesson: 75% refund
• Cancellations made 48 hours before the first scheduled lesson: 50% refund
• Cancellations made less than 48 hours before the first scheduled lesson: No refund

Lesson Cancellations by Students

We understand that circumstances can change. Our cancellation policy for individual lessons is as follows:

• Cancellations made 48+ hours before the scheduled lesson: No charge, lesson can be rescheduled
• Cancellations made 24-48 hours before the scheduled lesson: 50% of lesson fee charged
• Cancellations made less than 24 hours before the scheduled lesson: Full lesson fee charged
• No-shows without notification: Full lesson fee charged and may affect future booking priority

Cancellations Due to Illness

If you are ill, please contact us as soon as possible:

• With doctor's note: No charge for cancellation, lesson will be rescheduled
• Without doctor's note: Standard cancellation policy applies

Cancellations by ChkenRood Driving Academy

In the rare event that we need to cancel a lesson:

• We will notify you as soon as possible
• Your lesson will be rescheduled at no additional cost
• If we cancel with less than 24 hours' notice, you'll receive a 10% discount on your next lesson

Lesson Duration

Standard driving lessons are 45 minutes of in-car instruction plus 15 minutes for discussion, feedback, and planning. Total appointment time: 60 minutes.

Being Prepared for Lessons

Students must:

• Arrive 5-10 minutes before the scheduled lesson time
• Bring a valid learner's permit or license to every lesson
• Wear comfortable clothing and appropriate footwear (no flip-flops or high heels)
• Be well-rested and alert (not under the influence of alcohol, drugs, or medications that cause drowsiness)

Late Arrival Policy

• If a student arrives late, the lesson will still end at the scheduled time
• No refunds or time extensions will be provided for late arrivals
• If a student is more than 15 minutes late, it may be treated as a no-show

Lesson Scheduling

We recommend:

• 1-2 lessons per week for optimal learning and skill retention
• Scheduling lessons at different times of day to experience various traffic conditions
• Booking lessons at least 7 days in advance to secure your preferred time slots

Our Commitment to Safety

Safety is our top priority at ChkenRood Driving Academy. All our vehicles are:

• Equipped with dual controls for instructor intervention if needed
• Regularly maintained and inspected for safety
• Cleaned and sanitized between lessons
• Equipped with first aid kits and emergency supplies

Student Safety Requirements

During lessons, students must:

• Always wear a seatbelt
• Follow instructor directions promptly, especially regarding safety
• Maintain focus and avoid distractions (no mobile phone use while driving)
• Inform the instructor immediately of any health conditions that may affect driving

Weather Conditions

Lessons may be rescheduled in the following conditions:

• Severe weather warnings or advisories
• Heavy snow, ice, flooding, or fog that significantly reduces visibility
• Extreme heat or cold that could affect vehicle operation

The instructor has final authority on whether conditions are safe for driving instruction.

Expected Behavior

We expect all students to:

• Treat instructors and staff with respect and courtesy
• Follow all instructions provided by the instructor
• Maintain appropriate behavior during lessons
• Communicate openly about concerns or questions
• Be honest about driving experience and skill level

Prohibited Behaviors

The following behaviors are not tolerated:

• Aggressive, abusive, or disrespectful behavior toward instructors or staff
• Deliberately ignoring safety instructions
• Attending lessons under the influence of alcohol or drugs
• Damaging academy vehicles or property
• Using mobile phones while driving (except in emergencies)

Consequences for Policy Violations

Depending on the severity and frequency of violations, consequences may include:

• Verbal warning
• Written warning
• Temporary suspension from lessons
• Termination of training agreement (without refund)

Information We Collect

We collect the following information from students:

• Personal information (name, address, phone number, email)
• Date of birth and learner's permit/license details
• Emergency contact information
• Payment information
• Driving history and skill assessments

How We Use Your Information

Your information is used to:

• Schedule and manage your driving lessons
• Process payments and maintain financial records
• Track your progress and create personalized learning plans
• Communicate important updates about your lessons or our services
• Comply with legal requirements for driving instruction

Information Sharing and Security

We are committed to protecting your privacy:

• We do not sell or share your personal information with third parties for marketing purposes
• Information is shared only with staff members directly involved in your training
• We implement appropriate security measures to protect your data
• Physical records are stored securely with restricted access
• Digital records are protected by passwords and encryption

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications

Agreement to Terms

By booking lessons with ChkenRood Driving Academy, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Services Provided

ChkenRood Driving Academy provides:

• Professional driving instruction by certified instructors
• Use of academy vehicles for lessons
• Structured learning programs based on proven teaching methods
• Progress tracking and regular feedback

Limitations of Liability

While we strive for excellence in our instruction:

• We cannot guarantee that students will pass their driving test
• We are not liable for any driving infractions or accidents that occur after completion of our courses
• We reserve the right to refuse service to anyone who presents a safety risk

Complaints Procedure

If you have concerns about our service:

1. First, discuss your concerns with your instructor
2. If not resolved, contact our Customer Service Manager at (123) 456-7890
3. Submit a formal complaint in writing to complaints@chkenrood.click
4. All complaints will be investigated and responded to within 10 business days

Amendments to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and will be effective immediately upon posting.